Eiffel — Your English Connection
Effective date: 18 August 2026 · Last updated: 18 August 2026
This page sets out, in plain terms, what happens if a lesson needs to be cancelled, moved, or refunded. It summarises clause 7 of our Terms and Conditions, which is the binding version.
The short version
- 24 hours’ notice or more — cancel or reschedule free of charge.
- Less than 24 hours — the lesson is forfeited, though we may offer a reschedule as a goodwill gesture.
- If we cancel — you choose a full refund or a new time, always.
- Refunds are paid within 14 days, to the method you paid with.
Cancelling or rescheduling your lesson
Use the link in your booking confirmation email, or simply email pieterhcreyneke@gmail.com. Give at least 24 hours’ notice before the scheduled start time and there is no charge — you can move the lesson to any available slot, or have your payment refunded in full.
With less than 24 hours’ notice, the lesson is forfeited and no refund is payable. The time has been reserved for you and cannot realistically be filled at short notice. That said, please still tell us — if something genuinely unavoidable has happened, we will usually find you another slot.
Missed lessons and late arrivals
We stay on the Zoom link for 15 minutes after the scheduled start. If nobody joins in that time, the lesson counts as a no-show and is not refundable.
If you join late, the lesson still ends at its scheduled finishing time, so please allow a minute or two to get set up beforehand.
If we cancel, or something goes wrong at our end
If we cancel a lesson for any reason — illness, a power cut, a connection failure, anything at all — you choose: a full refund, or a new time that suits you. There is no notice requirement on you, and no argument about it.
If a lesson is badly disrupted by a problem on our side, we will offer a proportionate refund or a proportionate replacement lesson.
Technical problems at your end
We cannot refund a lesson lost to a fault on your side — your internet connection, device, power supply, or software. Please test Zoom before your first lesson, and check your camera and microphone in good time.
If you have trouble connecting, message us immediately on WhatsApp or by phone. We would much rather solve it in the moment than record a no-show.
A note on time zones
We teach from Korea (KST, UTC+9) and our clients are all over the world, so the booking page shows times in the time zone you select. Please double-check that the time zone is right before confirming. A missed lesson caused by a time zone mix-up is treated as a no-show, and it is the most common way a lesson gets lost.
How refunds are paid
Approved refunds go back through PayPal to the method you paid with, within 14 days. Currency conversion charges and bank or PayPal transaction fees are set by your provider and are not recoverable from us, so the amount landing in your account may differ slightly from the amount you paid.
Your statutory rights
Nothing on this page limits any right to cancel or to a refund that you have under the consumer protection law of your own country, which cannot be signed away by agreement.
If you are unhappy
Please tell us before doing anything else — most problems are a misunderstanding and take one email to fix.
Email: pieterhcreyneke@gmail.com
Telephone / WhatsApp: +82 10 4445 0421
If we cannot resolve it between us, clause 20 of our Terms and Conditions sets out the dispute resolution procedure.
See also our Terms and Conditions, Privacy Policy, Child Protection and Safeguarding Statement, and PAIA Manual.