Eiffel — Your English Connection

Terms and Conditions

Eiffel — Your English Connection
Effective date: 18 August 2026 · Version 1.2 · Last updated: 6 September 2026

1. Who we are

These Terms and Conditions (“Terms”) govern the relationship between Pieter H C Reyneke, a sole proprietor trading as Eiffel — Your English Connection, of P O Box 1, De Deur, Gauteng, South Africa, 1884, email pieterhcreyneke@gmail.com, telephone +82 (010) 4445 0421 (“we”, “us”, “our”, the “Provider”) and any person who books, pays for, or attends a lesson, or who registers a child for a lesson (“you”, the “Client”, or the “Parent”).

2. Acceptance of these Terms

  1. By booking a lesson, making payment, or attending a session, you confirm that you have read, understood, and agreed to be bound by these Terms.
  2. If you are booking on behalf of a child, you confirm that you are that child’s parent or legal guardian, that you have authority to enter into this agreement on their behalf, and that you accept these Terms in your own name as well as on the child’s behalf.
  3. If you do not accept these Terms, you must not book or attend a lesson.

3. Definitions

  • Lesson or Class — a scheduled one-to-one English coaching session delivered by the Provider.
  • Adult Course — a 60-minute lesson offered to adult clients (Interview Skills, Small Talk, Travel Expressions, Destination Expressions, or any successor course).
  • Children’s Course — a lesson offered to a learner under 18 (Young Learners, Very Young Learners, or any successor course), in a 60-minute or 30-minute format.
  • Minor — any person under the age of 18 years.
  • Booking Platform — the scheduling system made available on the Website.
  • Materials — the course materials defined in clause 12.1.
  • Website — eiffelyourenglishconnection.com and any subdomain of it.

4. Services

  1. We provide one-to-one English conversation coaching and language tuition, delivered live via Zoom. In-person lessons may be arranged separately by agreement.
  2. Course descriptions on the Website are indicative. The content, pace, and materials of any Lesson are adapted to the individual learner and may be varied at our professional discretion.
  3. We provide a coaching and tuition service. We do not provide a qualification, accreditation, certification, or any examination preparation guarantee unless expressly agreed in writing.
  4. We reserve the right to add, withdraw, or amend any course, format, or price. Changes will not affect Lessons already booked and paid for.

5. Booking and scheduling

  1. Lessons are booked through the Booking Platform on the Website. A booking is confirmed only once payment has been received and you have received written confirmation from us.
  2. All times displayed at the point of booking are shown in the time zone selected by you. You are responsible for confirming that the selected time zone is correct. We are not liable for a missed Lesson resulting from a time zone error on your part.
  3. We teach primarily from the Republic of Korea. Our availability reflects Korea Standard Time (KST, UTC+9), and public holidays observed in Korea and South Africa may affect availability.
  4. We reserve the right to decline or cancel any booking at our discretion, including where a course is unsuitable for the learner’s age or level. Where we decline a booking, any payment made will be refunded in full.

6. Fees and payment

  1. Fees are quoted in United States Dollars (USD) and are payable in advance, in full, at the time of booking.
  2. Current fees are: Interview Skills, 60 minutes — $85; Small Talk, 60 minutes — $50; Travel Expressions, 60 minutes — $50; Destination Expressions, 60 minutes — $55; Young Learners, 60 minutes — $50; Very Young Learners, two 30-minute sessions — $60 in total. The fee shown on the relevant course page, and confirmed again at the point of booking, is the one that applies to a new booking. If you have already completed payment for a booking advertised at an earlier fee, that booking stays at the fee you paid.
  3. Payment is processed through PayPal. Your use of PayPal is subject to PayPal’s own terms and privacy policy. We do not receive or store your full payment card details.
  4. You are responsible for any currency conversion charges, cross-border fees, or bank charges applied by your payment provider. Such charges are not refundable by us.
  5. You are responsible for any tax, duty, or levy imposed in your own jurisdiction in connection with the purchase of the Lesson.
  6. Where any tax is payable by us in respect of the Lesson, the fee is inclusive of that tax unless stated otherwise at the point of booking.

7. Cancellation, rescheduling, and missed lessons

By the Client

  1. You may cancel or reschedule a Lesson at no charge by giving at least 24 hours’ notice before the scheduled start time, using the link in your booking confirmation or by contacting us directly.
  2. Where notice of less than 24 hours is given, the Lesson is forfeited and no refund is payable. We may, at our sole discretion and as a gesture of goodwill, offer a rescheduled Lesson.
  3. If you do not attend a Lesson and do not give notice (a “no-show”), the Lesson is forfeited and no refund is payable. We will remain available on the Zoom link for 15 minutes from the scheduled start time, after which the Lesson is treated as a no-show.
  4. If you join a Lesson late, the Lesson will still end at its scheduled finishing time. Lost time is not refundable or recoverable.

By the Provider

  1. If we cancel or are unable to deliver a Lesson for any reason, you may choose either a full refund of that Lesson or a rescheduled Lesson at a mutually convenient time.
  2. If a Lesson is materially disrupted by a failure on our side (including our own connection or equipment failure), we will offer a proportionate rescheduled Lesson or a proportionate refund.

Refunds generally

  1. Approved refunds are made to the original payment method within 14 days. Any transaction fee charged by PayPal or your bank in processing the refund is not recoverable from us.
  2. Nothing in this clause limits any non-waivable statutory right to cancel or to a refund that you may have under the consumer protection law of your own country of residence.

8. Technology and delivery

8.1 Lessons are delivered via Zoom. You are responsible for: a device capable of running Zoom with a working camera, microphone, and speakers or headphones; a stable internet connection of sufficient quality; installing and updating Zoom and testing it before your first Lesson; and a quiet environment suitable for spoken practice.

8.2 We are not liable for a Lesson that is lost, shortened, or disrupted by a fault on your side, including connection failure, equipment failure, power interruption, or software problems. Such a Lesson is treated under clause 7.3 as a no-show or under clause 7.4 as lost time.

8.3 Zoom is a third-party service. We do not control it and are not responsible for its availability, functioning, or security. Your use of Zoom is subject to Zoom’s own terms.

9. Classes for children

This clause applies in addition to all other clauses whenever the learner is a Minor. See also our Child Protection and Safeguarding Statement.

  1. A Lesson for a Minor may only be booked by a parent or legal guardian, who remains the contracting party and remains responsible for payment.
  2. Supervision. A responsible adult must be present in the home and reasonably contactable for the full duration of every Lesson. The Parent is responsible for the child’s physical safety and supervision at all times. We accept no responsibility for the supervision or welfare of a child during a Lesson.
  3. Attendance of the Parent. A Parent is welcome to be present for any Lesson and is encouraged to attend the first Lesson.
  4. Suitability. Course descriptions include indicative age guidance. The Parent is responsible for selecting a course and Lesson length appropriate to the child. We may recommend a different course or format, but the decision remains the Parent’s.
  5. Communication. All communication regarding scheduling, payment, progress, and any concern will be directed to the Parent. We will not communicate privately with a Minor outside a scheduled Lesson, and we will not use private messaging channels to communicate with a Minor.
  6. Recording. We do not record Lessons with Minors. If a Parent wishes a Lesson to be recorded, this must be agreed in writing in advance, and the recording is for the Parent’s private use only.
  7. Child protection. If we form a reasonable belief that a child is at risk of harm, we may take such steps as are appropriate and lawful, which may include contacting the Parent, ending the Lesson, or reporting the matter to the relevant authority. We may do so without prior notice to you and without liability.
  8. Personal information of children. We collect the minimum information necessary to deliver the Lesson. Personal information relating to a Minor is processed only with the consent of the Parent, in accordance with clause 14 and our Privacy Policy.

10. Client conduct

  1. You agree to conduct yourself, and to ensure that any Minor in your care conducts themselves, in a respectful and courteous manner during every Lesson.
  2. We may suspend or terminate a Lesson immediately, without refund, where a Client or learner engages in abusive, threatening, discriminatory, harassing, or unlawful behaviour, or where the environment is unsafe or unsuitable for a Lesson to proceed.
  3. We may decline to accept further bookings from any Client following a breach of this clause.
  4. We are likewise bound to conduct ourselves professionally, courteously, and with appropriate regard for your dignity at all times.

11. Recording and confidentiality

  1. Neither party may record, photograph, stream, or otherwise capture a Lesson without the prior written consent of the other party. Clause 9.6 applies additionally to Lessons involving Minors.
  2. We treat the content of Lessons as confidential. We will not disclose information you share during a Lesson to any third party, except where disclosure is required by law, is necessary to protect a person from harm, or is necessary to enforce or defend a legal claim.
  3. You agree to treat any material we share with you as confidential to the extent that it is not publicly available.

12. Intellectual property and course materials

  1. All course materials — including lesson plans, interactive lesson documents, worksheets, slides, audio and video recordings, written content, exercises, preparation tasks, assessment forms, branding, logos, and Website content (“Materials”) — are our intellectual property or are used by us under licence. Nothing in these Terms transfers ownership of any Material to you.
  2. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Materials we make available to you, solely for your own study, or the study of the Minor for whom the Lesson was booked, for the duration of your engagement with us.
  3. Access is personal to you. You may not share, forward, or publish any access link, login credential, or invitation, and you may not permit any other person to use the Materials under your access.
  4. You may not, and may not permit any other person to:
    (a) copy, reproduce, download, print, or save any Material, except where we have expressly enabled that function;
    (b) screenshot, screen-record, photograph, or otherwise capture any Material;
    (c) circumvent, disable, or attempt to circumvent any technical restriction we apply, including any restriction on downloading, printing, or copying;
    (d) distribute, publish, upload, sell, resell, licence, sub-licence, rent, or otherwise share any Material, whether for payment or free of charge;
    (e) use any Material to deliver, prepare, or support tuition, coaching, or training to any third party;
    (f) create derivative works from any Material, or use any Material to train, fine-tune, or develop any artificial intelligence or machine learning system; or
    (g) remove, obscure, or alter any attribution, watermark, copyright notice, or licence footer appearing on any Material.
  5. Materials may be individually marked or watermarked with your name, or the name of the learner. You acknowledge this and agree not to remove or alter such marking.
  6. Materials are confidential to you, and clause 11.3 applies to them.
  7. We may withdraw or revoke access to any Material at any time, including on the conclusion of a course. Withdrawal of access does not constitute a failure to deliver the service and does not give rise to a refund.
  8. The licence granted in clause 12.2 terminates automatically and immediately if you breach these Terms.
  9. Where you breach this clause, we may, in addition to any other remedy available to us: (a) revoke your access immediately and without refund; (b) decline to accept any further booking from you; and (c) recover from you any loss we suffer as a result, including our reasonable legal costs and any profit you derived from the breach.
  10. Your own work. You retain ownership of any work you yourself produce during or in preparation for a Lesson. Where you complete an exercise or form within our Materials, your responses remain yours, and we use them only to deliver and improve the coaching provided to you.

13. No guarantee of outcome

  1. Language learning depends substantially on the learner’s own effort, practice, aptitude, and starting level. We commit to delivering our services with reasonable professional skill and care.
  2. We do not warrant or guarantee any particular level of fluency, examination result, test score, employment outcome, visa outcome, academic result, or rate of progress.
  3. Nothing on the Website or in any communication from us should be understood as such a guarantee.

14. Personal information and data protection

  1. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of the Republic of South Africa, and, where applicable to you, in a manner consistent with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Personal Information Protection Act of the Republic of Korea.
  2. We collect only the personal information reasonably necessary to deliver our services, which typically includes name, email address, telephone or messaging contact details, time zone, payment confirmation details, and — for a Minor — first name, age or school year, and English level.
  3. We do not sell personal information. We share personal information only with service providers necessary to deliver the service, or where required by law.
  4. Because we operate across borders, your personal information may be processed in the Republic of Korea, the Republic of South Africa, and in countries where our service providers operate.
  5. You have the right to request access to, correction of, or deletion of your personal information, and to object to its processing. Requests may be sent to pieterhcreyneke@gmail.com.
  6. Our full Privacy Policy is available on the Website and forms part of these Terms.

15. Limitation of liability

  1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded or limited.
  2. Subject to clause 15.1, our total aggregate liability to you arising out of or in connection with these Terms, whether in contract, delict, or otherwise, is limited to the total fees actually paid by you to us in the three (3) months preceding the event giving rise to the claim.
  3. Subject to clause 15.1, we are not liable for any indirect, special, incidental, or consequential loss, or for any loss of profit, loss of opportunity, loss of business, loss of anticipated saving, or loss of data.
  4. We are not liable for any failure or interruption of a third-party service, including Zoom, PayPal, the Booking Platform, your internet service provider, or your electricity supply.
  5. The limitations in this clause are reasonable, having regard to the nature and value of the services provided.

16. Indemnity

You indemnify us against any claim, loss, damage, or expense (including reasonable legal costs) arising from your breach of these Terms, your unlawful or negligent conduct, or the conduct of any Minor for whom you are responsible.

17. Force majeure

  1. Neither party is liable for a failure or delay in performing its obligations where that failure or delay results from an event beyond its reasonable control, including natural disaster, epidemic or pandemic, war, civil unrest, act of government, national or regional internet outage, sustained power failure, or serious illness.
  2. Where such an event prevents a Lesson from taking place, clause 7.5 applies and you may elect a rescheduled Lesson or a refund of that Lesson.

18. Suspension and termination

  1. Either party may terminate this agreement at any time in respect of Lessons not yet booked.
  2. We may suspend or terminate your access to our services immediately where you materially breach these Terms, where payment is not received, or where clause 10.2 applies.
  3. Termination does not affect any right or liability that accrued before termination. Clauses 11, 12, 14, 15, 16, 19, 20, and 21 survive termination.

19. Governing law

  1. These Terms, and any dispute or claim arising out of or in connection with them (including any non-contractual dispute or claim), are governed by and construed in accordance with the law of the Republic of South Africa.
  2. This choice of law does not deprive you of the protection of any provision of the consumer protection law of your country of habitual residence that cannot be derogated from by agreement.

20. Dispute resolution

20.1 Good-faith discussion

If a dispute arises, the parties will first attempt in good faith to resolve it through direct discussion. Either party may initiate this by written notice to the other setting out the nature of the dispute. The parties will have thirty (30) days from that notice to reach a resolution.

20.2 Arbitration

20.2.1 If the dispute is not resolved under clause 20.1, and the dispute is a serious one — meaning a dispute in which the amount in issue exceeds USD 500, or which concerns the validity, interpretation, breach, or termination of this agreement — the dispute must be referred to and finally resolved by arbitration.

20.2.2 The arbitration will be conducted: (a) by a single arbitrator, who must be a practising Advocate of the High Court of South Africa of not less than ten (10) years’ standing; (b) in accordance with the Commercial Rules of the Arbitration Foundation of Southern Africa (AFSA) in force at the time of the referral; (c) with the seat and venue of the arbitration in Johannesburg, Republic of South Africa; (d) in the English language; and (e) on a basis permitting the parties to participate remotely where reasonable, given that the parties may be in different countries.

20.2.3 The arbitrator will be appointed by agreement between the parties within fifteen (15) days of the referral. Failing agreement, the arbitrator will be nominated on request of either party by the Chairperson for the time being of the Johannesburg Society of Advocates, or, failing that nomination, by the Secretariat of AFSA.

20.2.4 The arbitration will be conducted as expeditiously and informally as is consistent with a fair hearing, with a view to concluding the arbitration within sixty (60) days of the arbitrator’s appointment.

20.2.5 The award of the arbitrator is final and binding on the parties, who agree to carry it out immediately. The award may be made an order of any court of competent jurisdiction.

20.2.6 The parties waive any right of appeal or review to the extent permitted by the Arbitration Act 42 of 1965. This waiver does not affect the limited grounds on which a court may set aside an award under section 33 of that Act.

20.2.7 Costs are in the discretion of the arbitrator.

20.3 Jurisdiction of the courts

20.3.1 Where a dispute is not suitable for arbitration, including a dispute falling below the threshold in clause 20.2.1, a claim for a liquidated debt, an application for urgent or interim relief, or an application to enforce or set aside an arbitration award, the parties submit to the exclusive jurisdiction of the courts of the Republic of South Africa, and specifically to the Gauteng Division, Johannesburg, of the High Court of South Africa.

20.3.2 Either party may approach a court of competent jurisdiction at any time for urgent interim relief, without first exhausting clauses 20.1 and 20.2.

20.3.3 Nothing in this clause deprives you of any non-waivable right you may have to bring proceedings, or to refer a complaint to a consumer authority or ombud, in your own country of residence.

21. General

  1. Entire agreement. These Terms, together with the Privacy Policy and your booking confirmation, constitute the entire agreement between the parties and supersede all prior discussions and representations.
  2. Amendment. We may amend these Terms from time to time. The version published on the Website at the time of your booking governs that booking. Material changes will be notified by email or by a notice on the Website.
  3. Severability. If any provision is found to be invalid or unenforceable, it will be severed and the remaining provisions will continue in full force.
  4. No waiver. A failure or delay in enforcing any right does not amount to a waiver of that right.
  5. Assignment. You may not assign your rights under these Terms without our written consent. We may assign our rights on written notice to you.
  6. Notices. Notices to us must be sent to pieterhcreyneke@gmail.com. Notices to you will be sent to the email address given at booking. A notice is deemed received on the next business day after sending, unless a delivery failure is received.
  7. No agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.
  8. Language. These Terms are concluded in English. Any translation is provided for convenience only, and the English version prevails.

22. Contact

Pieter H C Reyneke
t/a Eiffel — Your English Connection
P O Box 1, De Deur, Gauteng, South Africa, 1884
Email: pieterhcreyneke@gmail.com
Telephone: +82 (010) 4445 0421
Website: eiffelyourenglishconnection.com

See also our Privacy Policy and Child Protection and Safeguarding Statement.